Terms of use

Terms of Use for Pet Point

Last Update 14-10-2026

Introduction:
Welcome to Pet Point, a premier market center for pet supplies, based in the State of Kuwait. The following terms and conditions govern the use of the Pet Point website and mobile application. Please read them carefully. By accessing and using our platform, you acknowledge that you understand and agree to comply with these terms.

1. Acceptance of Terms:
Your use of Pet Point's website and mobile application, even without a purchase, signifies your agreement to these terms. Should you disagree with any part of these terms, please refrain from using our platform.

2. Accuracy of Information:
We strive to ensure all information on our site and app, including product details and prices, is accurate. In the event of discrepancies, efforts will be made to correct them promptly. Users will be informed if such errors affect their orders.

3. Online Shopping Experience:
Our online platform offers a unique shopping experience compared to our physical store. Users should be aware of this distinction.

4. Customer Inquiries:
For questions or concerns related to these terms, our return or cancellation policies, or any products, please reach out to our customer service via the contact details provided on our website and mobile application.

5. Service Description:
Pet Point's online platform offers users within the State of Kuwait the convenience of shopping for a wide range of pet supplies.

6. User Responsibility:
Users bear full responsibility for the accuracy of their personal details and any other information provided during the purchase process. Pet Point assumes no responsibility for inaccuracies or errors in user-provided data.

7. Eligibility to Order:
To place an order, users must:
- Provide a delivery address within the State of Kuwait.
- Furnish a valid email or easily contactable mobile number.

8. Purchase Order Acceptance:
Pet Point reserves the right to decline any purchase order prior to delivery. In such cases, users will be notified, and any prepayments will be refunded.

9. Products & Availability:
All products displayed are subject to availability. Should a product be unavailable post-ordering, users will be informed and refunded for that product. While we regularly update stock availability, discrepancies may occur.

10. Pricing:
Prices listed online do not include delivery or collection fees, which will be added during checkout. All service fees are determined based on user location, product measurements, weight, size, nature, and value.

11. Stock Discrepancies:
If an error in stock availability affects an order, users have the choice to either reconfirm the order based on the available stock or cancel it. In the event of cancellation due to stock inaccuracies, or if Pet Point is unable to fulfill an order, a full refund will be issued as per our refund policy. If a user is unreachable using the provided contact details, their order will be deemed canceled, and a full refund will be initiated under our refund policy.

12. Product Imagery:
Images displayed on our platforms are for representation only. For a precise product description, users should refer to the respective product details.

13. Orders and Payment:
During the order process, users are required to provide accurate personal details including delivery addresses. Payments are accepted via cash, K-net, and credit card in KWD currency. By finalizing an order, users agree to our terms and conditions.

14. Delivery:
Deliveries are primarily managed by Pet Point, with fees varying based on location. Some products may have delivery restrictions, of which users will be informed beforehand. To ensure smooth delivery, users must provide accurate recipient details. If the delivery personnel can't locate the recipient, the user will be notified. In case of delivery complications, Pet Point may contact the recipient using the provided details. Deliveries are made every day between 11:00 AM and 11:00 PM. Orders confirmed before 10:00 PM are delivered the same day; orders confirmed after 10:00 PM are delivered the next day.

15. Refund & Cancellation Policy:
New and unused items may be returned or exchanged within 14 days from the delivery date. If the return is due to a change of mind and the product is in good condition, users may return the item to the store without any return fee and receive a full refund to the original payment method. In such cases, if the item was delivered, the user will be responsible for the delivery charges depend on his location and zone starting from 1.5 KWD up to 5 KWD as maximum as delivery charges. However, if the return is due to an error on our part or a problem with the order, the customer will not be charged any delivery fees.

Orders that are not confirmed are also eligible for a full refund. Refunds are always processed using the original payment method, meaning the amount will be refunded to the customer who paid for the order. Refunds will typically be processed within 7 working days from the date the return is received and approved. In case of any transaction errors caused by technical issues, the amount will be refunded to the same account where the error occurred.

16. Website Performance:
While Pet Point strives for optimal website and app performance, we cannot guarantee uninterrupted or error-free service. Thus, we aren't liable for any defects or disruptions. Users acknowledge that unforeseen circumstances beyond our control may hinder service provision.

17. Data Privacy:
Users share personal data with Pet Point for order fulfillment, including but not limited to name, phone number, address, and email. Pet Point pledges not to share this data with third parties, utilizing it exclusively for order-related purposes.

18. Amendments:
Pet Point holds the right to modify these terms periodically. Changes will be displayed on our platforms. Users are responsible for revisiting and acquainting themselves with any updates. Amendments come into effect immediately upon publication and users will be regulated by the latest terms and conditions.

19. Termination:
Pet Point reserves the right to suspend, restrict, or terminate any user's access to the website and/or mobile application without prior notice.

20. Use of User Data:
Data procured from users aids Pet Point in upholding our commitments under these terms and conditions, in line with our data confidentiality policy.

21. Representations & Agreements:
This Agreement supersedes any prior representations, arrangements, understandings, or agreements, whether oral or written, between the user and Pet Point regarding the specified subject matter. All purchases are deemed to have been made in the State of Kuwait. These terms and conditions are governed by the laws of the State of Kuwait, and both parties submit to the jurisdiction of its courts.

-----------------------------------------------------------------------------------------------------------------------------

Privacy Policy for Pet Point

Effective Date: 25-09-2023

Our Privacy Policy outlines our practices concerning the collection, use, and sharing of your information through our mobile services and other platforms. By utilizing our services, you consent to our data practices as described in this policy and our Terms of Use.

1. Information Collection & usage:
- Direct Information: We collect your username, password, contact email, phone number, and name. Profiles are optional, and users aren't required to provide real names or pictures. User registration is Free.

- Usage and Device Information: Details about your activity on our platform, device specifics such as browser type, mobile network data, and other relevant device metrics are collected. In the event of a system crash or malfunction, additional diagnostics, including app listings, may be accessed to troubleshoot.

- Location Data: With your consent, we may capture data about your general and precise location through methods including GPS, Wi-Fi networks, and cellular data.

- Cookies: We employ cookies—small data files—to garner insights about service usage, popular features, and user visit counts.

- Other Data: we automatically collect data such as your IP address, browser type, referring sites, and online activity. This aids in customizing your experience and preventing fraud.

- Payment Details: We don’t store sensitive billing information. All transactions are managed by third parties.

The main purpose of collecting above information is to Fulfill requested services and products., Communicate effectively with users , improve our offerings and website , Handle disputes or troubleshoot issues , Share some data such as address to third party delivery provider to fulfill the order and Third-Party Advertisers.

2. Data Storage:

- Encryption: Post registration, user account details like email, password, and phone number are encrypted. We utilize reliable security measures to maintain the information encrypted, ensuring data remains inaccessible and secure.

- Account Security: Users are responsible for safeguarding their unique password and account details. We cannot access encrypted account data, so users are also responsible for managing their service access.

3. Data Deletion
If you wish to delete you account and you data from pet point, simply visit https://petpointkw.com/delete/account . Also you can contact us at sales@petpointkw.com or call 0096522398282 or whatsapp us on 0096522398282 to delete your account or modify you data.

4. Facebook Data Deletion:
Pet Point uses Facebook login but doesn't save your personal data. To delete your Pet Point activities on Facebook:
1. Go to Facebook Settings & Privacy > Settings.
2. Access “Apps and Websites”.
3. Locate and select “Pet Point Login”.
4. Click “Remove”.

5. Updates to Our Privacy Policy
Pet Point may periodically revise this Privacy Policy. Please revisit this section to stay informed about any changes. Continued usage of Pet Point services post any changes indicates your acceptance.