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FAQ
What are the accepted payment methods?
You can pay by: - Knet card. - Visa/Master Card. - Cash on delivery.
Late Delivery or incomplete: What Should I Do?
We apologize for any inadvertent error. Contact customer service via WhatsApp at 22398282.
Is my KNET, Visa or MasterCard information safe?
In accordance with the highest standards of safe online shopping, we do not keep your card information in any way.
What do you sell for pets?
We offer a wide range of pet supplies, including food, toys, grooming products, accessories, and much more for various pets.
Are the things on your website and mobile application available now?
Yes, if you see it on our website or mobile application, it's usually ready to be sent or picked up. Otherwise we put a sold out flag on it.
How can I find a product?
Use the search bar or look in our categories.
How do I buy something?
Pick what you want, put it in your cart, and pay. You can also call or chat with us on WhatsApp to order.
How can I pay?
We accept credit cards, debit cards, K-NET, and cash at our store and also upon delivery.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel an order, please contact our customer service by calling us or chatting through whatsapp as soon as possible. We'll do our best to accommodate your request.
How much is delivery?
The price depends on where you live and how big or heavy your order is. You'll see the cost when you reach the checkout page.
Do you send orders to other countries than Kuwait?
No, but we're trying to in the future.
How can I track my order?
You can track your order from the “ my order “ section in our website or our mobile application, also you can talk to one of our customer service by calling or chatting through whatsapp and by sharing your order number to them so they can reply to you with the shipping status.
What if I received a damaged or incorrect item or not received the order at all?
We apologize for any inconvenience. Please contact our customer service immediately, and we will rectify the situation as soon as possible. No extra charges will be incurred to return or replace the damaged or incorrect items.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition. For full details, please refer to our Return Policy page.
How do I return an item?
Items can be returned to any of our store locations or sent back via our delivery service. For delivery returns, please contact our customer service through calls or chatting through Whatsapp for guidance as extra charges might apply.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within 3-5 business days.
Can I exchange an item?
Yes, at our store or by calling or chatting with us through whatsapp. If you want us to pick it up. There will be a pick up fee to exchange the order.
I forgot my password. How do I reset it?
Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password.
How do I update my account information?
After logging in, navigate to 'My Account' where you can update your personal details, Delivery address , and more.
How can I contact customer service?
You can reach our customer service team through the contact form on our website, via our mobile application, by calling our call center, by chatting to us through whatsapp or visiting one of our store locations.
Can I leave a review for a product I purchased?
Yes, your feedback is invaluable! You can leave a review on the my order page after you have purchased the product.
Do you have any physical store locations?
Yes, we have one store location. Simply type Pet Point in google map and you will find us in Aswaq Alqurain, also you can click on the location button in the website or app to guide you to google map directly.
